Shipping and Returns
SHIPPING/RETURNS/EXCHANGES
FOR SHIPPING:
Please allow a minimum of 5 business days within the United States to ship in stock items. International shipping times may vary, depending on customs. Purchaser is responsible for any duties and/or taxes to be paid upon delivery. We use both UPS and USPS delivery systems. LA Saddlery ships to the address provided by the customer at the time of the order and is therefore not responsible for packages that have been delivered to an incorrect shipping address. Customer will get an email with tracking information once their order has shipped, as well as once it has been delivered. Customer is responsible for keeping track of delivery and for contacting LA Saddlery right away if their package was not delivered as stated by the carrier confirmation. LA Saddlery will then submit a claim on the customer's behalf. Once the claim is cleared the customer will receive an LA Saddlery Gift Card for the amount of the original order, less the shipping fee. LA Saddlery will notify the customer if they need to submit any additional information for the claim to be processed.
DAMAGED/WRONG ITEM DELIVERED
If you receive a damaged or wrong item, please email us at contact@lasaddlery.com with your order number and a photo of the damaged or wrong item within 14 days of receiving your package. If an item has been WORN or WASHED, it NO LONGER QUALIFIES for damage compensation or a return.
FOR SALE RETURNS:
All sale items, including items purchased with a promotional discount may be returned by customer for store credit only, unless otherwise specified as a final sale on the item description. Customer will be responsible for all shipping costs related to return of items. LA Saddlery will issue the customer an electronic LA Saddlery Gift Card upon receipt and inspection of item being returned. Please see below for return shipping instructions.
FOR REGULAR PRICED ITEM RETURNS:
Please note all jewelry, bags, and home good items are all final sale items and cannot be returned.
All custom and special ordered items are final sale.
Apparel Returns:
First and foremost we are looking to build relationships with our customers and will work with you one on one to help you find that suitable LA Saddlery item to meet all of your needs!
In order to ensure you are buying the correct size we have indicated details of fit on each item, including size charts when available. We are also available to answer any of your questions via email at contact@lasaddlery.com prior to purchase. We want to make certain you are purchasing confidently at LA Saddlery!
However if you don't get it right the first time here is what you can do:
All regularly full-priced apparel items may be returned or exchanged within 15 days of receipt of order. For all regular priced clothing returns/exchanges, please first and foremost email us at contact@lasaddlery.com to let us know what you would like to return. Please include your order number in your email. If you would like to exchange an item for another size/style or get an LA Saddlery credit, we will cover all shipping costs for the return/exchange.
If you are requesting a refund you will be responsible for covering the cost of shipping for the returned item. Once we receive your request, we will confirm the return and send you the correct return address. Items must be shipped back in new/unwashed condition with tags still on and in original packaging to be eligible for a refund or exchange. Please note that you if you chose to pay with a Paypal account and are requesting a refund, you will be refunded the amount less all of the Paypal fees.
Customer is responsible for shipping item back to the return address given via email. DO NOT SHIP ITEM BACK TO RETURN ADDRESS ON YOUR ORIGINAL PACKAGE! We often ship from a show location, or from our warehouse that is not manned 24/7, so we cannot be responsible for items shipped back to an incorrect address!
ALL BOOTS AND OTHER ITEMS MARKED AS SUCH, ARE FINAL SALE, NO EXCEPTIONS!
To receive your STORE CREDIT, item(s) must be:
- Unworn with tags still attached in original packaging. NO EXCEPTIONS.
- No trace of animal hair, deodorant, makeup, or strong smell such as perfume, body odor, smoke, etc
- Item(s) must be in RESALABLE CONDITION. We thoroughly check our products before shipment for any signs of damage. It is your responsibility to email us if you receive a damaged/defective item before returning it, as mentioned above.
A NOTE TO MY CUSTOMERS: Please remember I am a one woman operation, and as talented and Type A as I am, I do make mistakes in shipping, and or get backed up during big sale events. Also I have been doing this for 20 years now, so I DO NOT respond to being threatened or bullied to change my policies, and I DO NOT want to hear your sob stories. 9 times out of 10 my sob story beats yours, so let's keep the drama at the barn! Thank you xoxo Renee
Thank you for your support of LA Saddlery!